Returns & Exchanges
At Trade Coffee, we want you to love every brew; if your first bag isn't quite right, our First Bag Guarantee ensures we will help you find a replacement roast you'll enjoy. Due to the perishable nature of roasted coffee, we cannot accept physical returns, but we are committed to making it right.
Contact Support
Reach out to our customer experience team within 30 days of your order if you are unsatisfied with your coffee selection.
Share Your Feedback
Tell our coffee experts what you didn't like about the flavor profile or roast level so we can update your taste preferences.
Get a Recommendation
Our team will provide a curated recommendation for a different bag that better matches your specific palate.
Receive Your Replacement
We will ship your new bag of coffee free of charge, ensuring your subscription continues with a brew you truly love.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing