Frequently Asked Questions
Everything you need to know about your coffee subscription and delivery.
How does the coffee subscription work?
We match you with the best roasters based on your taste preferences. You can choose your delivery frequency, grind type, and flavor profile, then we ship freshly roasted beans directly to your door.
When will my coffee be roasted?
To ensure maximum freshness, our roasting partners roast your beans to order. Most orders are roasted within 24–48 hours of your order date and shipped immediately.
Can I pause or cancel my subscription?
Yes, you have full control over your account. You can pause, skip a shipment, or cancel your subscription at any time through your account dashboard without any hidden fees.
What is your return policy for coffee?
Because coffee is a perishable food item, we cannot accept returns. However, if you are not satisfied with your first bag, our 'First Bag Match Guarantee' ensures we will send you a different bag for free.
Do you offer free shipping?
Standard shipping is free for all active subscribers. For one-time purchases, shipping costs are calculated at checkout based on your location and order size.
How do I know which grind to choose?
We offer Whole Bean, Drip, Espresso, and French Press grinds. If you have your own grinder, we recommend Whole Bean for the freshest flavor; otherwise, select the grind that matches your brewing method.